Welcome to Optionia Help Center

After downgrading your subscription plan, you will lose access to features that are available only on your previous plan.

If your new plan has a lower option set limit, you will need to select the option sets you want to keep active within your new plan’s limit. Any remaining option sets will automatically be changed to Draft status.

Once you reach the maximum option set limit of your current subscription plan, you will not be able to create any new option sets until you upgrade your plan or make an existing option set inactive.

Learn more  about optionia pricing plans.

When you uninstall Optionia, your subscription is canceled, and the app is removed from your store. Your Optionia fields will no longer appear on your product pages after the app is uninstalled.

Yes. New option sets are saved as Draft and do not appear on your storefront until you change their status to Active. You can use the built-in Preview panel inside an option set to test your options before making them live. 

Live Preview is also available on the Professional plan, and you can check the live preview of an option in the preview section inside your option set.

Yes. With the File Attachment option, you can allow customers to upload files and control the types of files customers can upload. You can allow specific file types while configuring the option in the admin. You can also set a maximum file size that customers can upload.

Learn more about how to restrict the file types customers can upload.

Yes, you can customize the appearance of each option set separately by applying Custom CSS in the Advanced Styling section of the respective option set.

You can also update the overall design theme from Settings → Design → Theme. The number of themes you can create and customize depends on your subscription plan:

• Free Plan: You can edit 1 theme.

• Advanced Plan: You can create and customize up to 3 themes.

• Professional Plan: You can create and customize up to 5 themes.

Learn more about how you can change the storefront appearence of your product option.

Open the Optionia app and go to Orders. Select an order to view the customer's selected options. You can also download files or images uploaded by the customer.

Learn more  about how to get the customer’s selection through the order file.

Yes. Optionia is designed to work with all Shopify themes. To display your options on your storefront, activate the Optionia app embed in the Shopify Theme Editor.

Learn more about how to activate optionia in your Shopify theme. 

Yes. Optionia supports limits for multiple-selection color swatches, image swatches, and checkbox options. Input-based options like Text, texarea and number options can have minimum and maximum character limits, while multi-select options such as Checkbox can limit the number of values a customer can select. These features are available on the Advance and Professional plans.

Yes. You can set an extra price for an option or each option value. Price add-ons are available on the Advance and Professional plans.

Learn more about pricing add-ons for different option types.

Use Multi-Level Options to create sub-options that appear depending on a customer's previous selection. A sub-option appears only when the customer selects the specified parent option value. For example, you can show specific design choices after a customer selects Red as the color.

Learn more about how to create sub-options for your product.

Yes. You can assign multiple option sets to the same product. When multiple option sets are assigned, their options are displayed together on the product page.

Optionia supports 16 option types, including Text, Textarea, Number, File Attachment, Date Picker, Drop-down, Radio Button, Checkbox, Color Swatch, Image Swatch, and static options like heading, paragraph, HTML, etc. 

These options support different types of customer input, selection, and file uploads. The option types available to you may vary depending on your subscription plan. 

Learn more about all option types.

If your options are not appearing on your product page, check the following:

• Make sure the Optionia app embed is activated in your Shopify Theme Editor.

• Make sure the option set status is Active, not Draft.

• Make sure the option set is assigned to the product.

You can check the app embed status from your Shopify Theme Editor.

Learn more about how to enable optionia for your storefront. 

Open the option set and scroll to the Product section. You can apply the option set using one of three methods:

• All Products to apply it to all products in your store

• Manually Select Products to choose specific products

• Select Products with Conditions to automatically assign products based on conditions

Learn more  about how to apply an option set to a product.