When a customer uploads a file or image from the product page, you can easily view and download it directly from the order page. By downloading these files, you can quickly access everything needed for production, printing, engraving, or customization workflows.
Steps to Access and Download Order Files
Here’s the step-by-step process of accessing the order files:
Go to your Shopify Admin panel and open the Optionia App.
Click on Orders from the menu and select the specific order you want to view.
|
Note: The downloaded file will automatically save in the exact format and resolution originally submitted by your customer (e.g., PNG, JPG, GIF, PDF). |
Getting Started
Option Sets
Orders
Settings
Configuration
Live Preview
Packages
Help & Support
Price Add-Ons
Conditional Logic
Design Theme Styling
Uninstallation